How to start a return
Message us through the contact page with your order number and what you'd like to return. We'll reply with return instructions within one working day.
Please don't send items back before contacting us — we need to match your parcel to your order when it arrives.
Condition
Items should be unused, undamaged and in their original packaging. Please test electronics carefully and keep the box until you're sure you're keeping the item.
For hygiene reasons, opened earphones and personal audio products can only be returned if faulty.
Refunds
Once your return arrives and is checked, we refund to your original payment method within 5 working days. Your bank may take a further 3–5 days to show the credit.
Original delivery charges are refunded only where the item was faulty or incorrect.
Faulty items
If something arrives damaged or stops working, contact us within 30 days and we'll arrange a replacement or refund. Include a photo if you can — it speeds things up considerably.
Still need help with something?
Contact support